Privacy policy

The Pet Guy Deal operates this store and website—including all related information, content, features, tools, products, and services—to provide you (the “Customer”) with a carefully curated shopping experience (collectively referred to as “the Service”). The Pet Guy Deal is powered by Shopify, which enables us to offer you this Service.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make purchases through the Service, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified information that cannot reasonably identify you.

Depending on how you use the Service, your country or region, and the permissions or requirements of applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Information: Your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit or debit card numbers, payment card details, financial account information, transaction details, payment methods, confirmations, and related data.

  • Account Information: Username, password, security questions, preferences, and general settings.

  • Transaction Information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as transaction history.

  • Contact Records: Information you provide when communicating with us, such as customer support inquiries.

  • Device Information: Details about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Information on how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, access or use the Service, contact us, or otherwise provide information.

  • Automatically through the Service: When you use our products, services, or website, including information collected from your device and through cookies or similar technologies.

  • From our service providers: When they provide specific technical, analytical, or operational services on our behalf.

  • From partners or third parties.

How We Use Your Personal Information

Depending on your interaction with us or the specific Service you use, we may use your personal information for the following purposes:

1. Provide, Customize, and Improve the Service

We use your personal information to deliver the Service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences; sending account notifications; handling purchases, returns, or exchanges; managing your account; and creating a personalized shopping experience (e.g., product recommendations).

2. Marketing and Advertising

We may use your information for marketing and promotional purposes—such as sending you emails, texts, or mailers—or displaying personalized advertisements based on your browsing and purchase activity.

3. Security and Fraud Prevention

We use your information to verify accounts, ensure secure transactions, detect and investigate fraud or illegal activity, and protect the safety of our users and the Service.

4. Communication

We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship.

5. Legal Obligations

We may use your information to comply with applicable laws, respond to lawful requests, participate in legal proceedings, and enforce our policies.

How We Disclose Personal Information

We may disclose your personal information for legitimate purposes, including:

  • To Shopify, vendors, and other service providers (e.g., payment processors, data analytics, logistics, or IT support).

  • To business and marketing partners for marketing or advertising purposes.

  • When you authorize us to share specific information with a third party (e.g., for shipping or social media integrations).

  • Within our affiliates or corporate group.

  • In connection with business transactions (e.g., mergers, bankruptcies), to comply with legal obligations, or to protect our rights and users.

Relationship with Shopify

This Service is hosted by Shopify, which also collects and processes information about your access and usage to provide and improve its services. Data you submit may be transferred to and processed by Shopify or third parties outside your country.

For details on how Shopify uses your personal data and your rights, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

Our Service may contain links to third-party websites or platforms. Please review their privacy and security policies before interacting with them. We are not responsible for the privacy or security of such sites.

Children’s Data

This Service is not intended for children, and we do not knowingly collect personal information from minors under the age defined by local law. If a parent or guardian believes their child has provided information, they may contact us to request deletion.

Information Security and Retention

While we take measures to protect your data, no security system is completely foolproof. Please avoid sending sensitive information through insecure channels.

We retain personal information only as long as necessary to maintain your account, fulfill orders, comply with legal obligations, or enforce our agreements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, delete, correct, or transfer your personal information, and to opt out of targeted advertising or data sharing.

You can manage your marketing preferences through the unsubscribe link in our emails.

For residents of the UK or EEA, additional rights include:

  • The right to object to or restrict processing;

  • The right to withdraw consent (without affecting prior lawful processing).

You may exercise your rights by contacting us via the methods listed below.

Complaints

If you have concerns about our handling of your personal data, you may contact us directly or, where applicable, file a complaint with your local data protection authority.

International Data Transfers

We may transfer your personal information outside your country of residence. When transferring data from the EEA or UK, we use approved safeguards such as Standard Contractual Clauses unless the destination country has been deemed to have adequate protection.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this site with a revised “Last Updated” date.

Contact Us

If you have questions about our privacy practices or wish to exercise your rights, please contact us at:

Email: thepetguyshop@outlook.com

Under applicable data protection laws, we are the data controller for your personal information.